- #DISPLAYLINK USB GRAPHICS NOT WORKING DRIVERS#
- #DISPLAYLINK USB GRAPHICS NOT WORKING UPDATE#
- #DISPLAYLINK USB GRAPHICS NOT WORKING DRIVER#
- #DISPLAYLINK USB GRAPHICS NOT WORKING SOFTWARE#
- #DISPLAYLINK USB GRAPHICS NOT WORKING WINDOWS 8#
Nothing worked and they agreed to do the RMA.
#DISPLAYLINK USB GRAPHICS NOT WORKING SOFTWARE#
Some of the users are still using the dock as a USB HUB in the meantime, so I'm slowly figuring out the logistics of who gets what when.ĭuring the troubleshooting with Targus, we tried updating the USB HUB, the graphics driver, and the DisplayLink software to 7.5. I sent one of the bad ones to Targus and they are will process a replacement within a few weeks. I used the one working dock in place of three of the ones that failed, and in each case simply switching out the dock and leaving the power adapter and cable connections the same worked in each case. We have less than a dozen people on these and we had 5 that failed with the same behavior within a few days just before the end of the year.Īs much as I refused to believe it, it does appear to be a hardware issue. I did troubleshooting with Targus and they are going to replace the docks that failed for me. I ended up finding one of the Targus docks that did work with the systems. I believe something software related affected these units. I have access to a spare Dell XPS13 today, so I will be able to do troubleshooting on that unit.ĭue to the number of hardware failures in close proximity in multiple locations, I do not think these are hardware failures. I was not yet able to test rolling back the display software as the users ended up taking the computers with them. The network port still displays lights on activity, but the connection is not detected by the computer. The attached keyboard/mice and USB peripherals work, but no network connection and no monitors. I initially thought the network connection was still working, but after having the docks fail in our office I found that was not the case. That brings the total to 4 users on 6 different docks and all of them had their monitors and network connections crap out at the same time. Additionally, there is another user in my office with the dock that has the display issues. The replacement dock for the remote user did not work.
#DISPLAYLINK USB GRAPHICS NOT WORKING WINDOWS 8#
Similar issue with the monitors not being detected, but he was on a Windows 8 machine and this is a Windows 7 machine.Īny help would be appreciated. Perhaps I need to roll back the DisplayLink software version? I also saw in a previous thread here where a user had the same hardware ID listed and it turned out to be a hardware failure.
#DISPLAYLINK USB GRAPHICS NOT WORKING DRIVERS#
It bothers me that it warns of incompatible drivers during the software install, but it had been working fine until recently. I have another unit I am sending her in case it is a hardware failure, but I hoped someone with more experience could give some insight.
At one point it said it did not detect the device, but it still generated the log and sees the devices attached to it. I ran the DisplayLink Debugging tool and have attached the log from there.
#DISPLAYLINK USB GRAPHICS NOT WORKING UPDATE#
It would not allow me to update through Windows update, and it was still listed there after I uninstalled and re-installed the DisplayLink software (7.5M0). I noticed when the dock was attached, there was an "unknown device" listed in the devices/printers for a USB HUB with Hardware ID USB\VID_05E3&PID_0612&REV_4401.
I also did not think this would be an issue since the dock was working fine with the monitor and all for months up until this weekend. When installing the software, it did give me a popup that it detected my "USB 3.0 host controller drivers could be incompatible," but I updated all of the drivers from the Dell support site to the latest versions and it still gave me the same warning. I had her unplug the device and uninstalled/re-installed the latest DisplayLink software and the outcome was the same.
#DISPLAYLINK USB GRAPHICS NOT WORKING DRIVER#
Windows would see the mouse and keyboard attached to download the driver for them, but the monitor would not work. I tried having her remove and reseat all cables as well as try a different USB port on her laptop to resolve the issues. There is no display link icon in the system tray of the Windows 7 machine. However, it does not seem to recognize that a video device is detected. All other devices attached to the Targus USB hub are detected (mouse, keyboard, printer, and network connection). She experienced power issues in her home over the weekend and the monitors to her dock have not returned since. I have a user I am providing remote assistance to.
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